precision in manufacturing
I was recently travelling home from Salt Lake City on a Delta flight and had some time to watch the takeoff procedures from my window. The precision they use with every step of the departure is both interesting and meaningful to me. Having worked in manufacturing for three decades, I’m always interested in how things work. I want to know what steps someone takes to do work and how flexible it is for them each step of the way. Do they need to do the work precisely or is it an approximate set of steps to the end game?
In this case, there is no room for error. There’s not personal choice as to what the workers at the gate will do and what they won’t. They have operational procedures that supersede personal choice. And that’s important for those of us on the aircraft. We want to know that the team that’s helping us get off the ground is doing the work that needs to be done exactly to specification.